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These terms set out the rules that apply when you open and use a 99fd account — covering everything from wallet transactions with Nagad, Rocket or Upay to how your activity records are held. Access to 99fd and use of its services depends on your local law and whether you are in an eligible region.
By creating an account with 99fd, you confirm that you have read and accepted these terms in full. They form the complete agreement between you and 99fd for every action taken through your account — deposits made via Nagad, withdrawals processed through Rocket, transfers initiated over Upay, game rounds recorded on your statement, and any support request submitted through our published contact routes. These terms may be updated when our operating requirements change or when applicable rules in the regions we serve require it. When a material change is made, we will note it on this page. Continued use of your account after a change has been posted means you accept the revised terms. If you do not accept a change, the right action is to stop using the account and contact support to close it. Eligibility to hold a 99fd account depends on your local law and the regions where access is permitted. We do not make legal-certainty claims about any specific jurisdiction. You are responsible for checking whether using this service is lawful where you are located. Your Nagad, Rocket or Upay wallet activity is subject to both these terms and the separate terms of your mobile wallet provider.
These terms apply specifically to your 99fd account and the actions you take within it. Not every activity you encounter on or around this platform falls inside the same set of rules. Understanding the boundary helps you know where to look when something needs clarifying.
Login credentials, session behaviour, account suspension and closure all sit inside these terms. If your account is flagged or restricted, the process described here is the one that applies — not a separate policy.
Deposits and withdrawals processed through Nagad, Rocket or Upay are governed by these terms for the 99fd side of the transaction. The mobile wallet provider's own rules govern their side independently.
Game content supplied by studios such as PG Soft, CQ9 and Habanero is available through the lobby, but studio-level terms belong to those providers. We make the content accessible; we do not alter the studio's own usage conditions.
Any external link, wallet app, bank or service you reach from this site operates under its own terms. 99fd does not extend these terms to cover third-party platforms, and we accept no responsibility for their policies.
These terms are not one-sided. You hold specific, practical rights over your account and the records attached to it. You can review your full transaction history — every Nagad deposit, every Rocket withdrawal, every Upay transfer — directly from the account statement section once you are logged in. If you see an entry that does not match what you initiated, you have the right to raise it with support through the contact routes published on this site. You can also request corrections to account details that are inaccurate, subject to verification. Name, contact details and linked wallet identifiers can be updated by following the fields shown in the account settings area. Where a correction requires identity verification, the instructions for that process are shown at the point you make the request. Do not attempt to alter account details by contacting support without first checking the in-account route, as that is the documented path. If something cannot be resolved through the account area, our support team is the next step.
Your Nagad, Rocket and Upay transaction entries are visible in the account statement. Check the statement first before raising a query — it holds timestamps and reference details for every completed action.
Information can be updated through the settings area shown when you are logged in. Follow the fields and verification steps displayed there rather than submitting an open request to support.
If a transaction record appears incorrect or an account action was not authorised by you, use the published support route to raise it. Note the transaction reference from your statement before you contact us.
You may close your account at any time. The process is initiated through support. Any pending wallet balance should be withdrawn before closure, as access to funds after closure depends on the verification steps completed at that point.
If you have a question about what these terms require, how a specific clause applies to your account, or how to exercise a right described here, use one of the contact routes we have published on this site. We do not invent operating hours or response commitments here — check the contact page for current route availability.
Open the live chat widget on any page of the site to ask about a term, a transaction record or an account question. Have your account reference ready so we can locate your records without delay.
Send a written query to the support email address listed on our contact page. Include your account identifier and, where relevant, the transaction reference from your Nagad, Rocket or Upay statement.
The help section inside your account area covers common terms questions with step-by-step guidance. Check there first — many account-related queries about wallet limits, transaction records and account edits are answered directly.
These terms sit alongside our privacy policy, which describes in detail how account data and transaction records are collected, stored and used. The two documents work together — these terms govern what you can do with your account, and the privacy policy governs what we do with the data your account generates.
Your login credentials are your responsibility. Do not share them. If you believe your account has been accessed without your permission, contact us through the published support route immediately and follow the steps shown in the account security section.
We retain transaction records — including Nagad, Rocket and Upay entries — for the period required by applicable rules in the regions we operate. You can view your own records in the account statement area at any time while your account is active.
We use cookies to keep your session active and to remember account preferences. Full details on what cookies we set and how to manage them are in our cookie notice, linked from the footer of every page on this site.
If you want to request a change to how your data is handled, or if you believe a term has been applied incorrectly to your account, put the request in writing to the support email on our contact page. We will follow the process described in the relevant policy section.
These questions reflect what account holders most often ask about how the 99fd terms apply to their situation. If your question is not covered here, use the live chat or email routes listed in the contact section above.
Yes, for the 99fd side of every transaction. When you deposit via Nagad or withdraw through Rocket, the action inside your 99fd account is covered by these terms. The mobile wallet provider — Nagad, Rocket or Upay — applies its own terms to the transfer on their side.
We update this page when terms change and note the revision at the top of the document. Continuing to use your account after a change is posted means you accept the updated terms. If you do not accept the change, contact support to discuss closing your account.
Eligibility depends on your local law and whether you are in a region where access is permitted. We do not make legal-certainty statements about any specific jurisdiction. Check the rules that apply in your location before opening or continuing to use an account.
Note the transaction reference shown in your account statement, then contact us via live chat or the support email. Providing the reference number lets us locate the record quickly. Do not wait — raise the query as soon as you see the discrepancy.
Yes. Go to the account settings area when logged in and follow the fields shown there. Some changes require identity verification; the instructions for that are displayed at the point you make the request. If the in-account route does not resolve it, contact support.
Initiate account closure through our support team using the published contact routes. Withdraw any remaining wallet balance before you request closure. Access to funds after an account is closed depends on the verification steps completed during the closure process.